Dec ’18 Program Quality Update

By John Cox, Program Quality Director

Season’s Greetings

Club Quality – How are we doing?

It’s been a busy time of year leading up to Christmas with Club, Area and Division Contests, a visit from Toastmasters International CEO, Dan Rex, and Area Director Club Visits and their reports being produced. Many thanks for all the challenging work that has gone into these activities.

I urge club Presidents to share the Area Director’s Club Visit Reports with all their officers and identify those key areas for improvement.

Consider carrying out the Moments of Truth educational in your clubs to get members’ views on areas for improvement. You will find their feedback and potential support invaluable.

Identifying areas of improvement is the easy bit – doing something about it will be the real test for the leadership team and their members.

Common themes for potential improvement that have emerged from those reports include:

  • Information provided to guests
  • Inducting and engaging new members – bringing them quickly up to speed
  • Promoting/marketing the club
  • Running a Guest/Open Night to bring in new members
  • Navigating Pathways
  • Social events
  • Educational sessions
  • Increasing membership

The Japanese practice something they call Kaizen – change for the better, continuous improvement – and is a measure of both the leadership of their organisations and the engagement of their employees.

I believe we need to get better at challenging the status quo – in the same way that we encourage our members to improve, we need to apply the same improvement principles to our clubs.

Let’s strive to make our clubs better each year and I’m sure we will see that reflected in member retention, increases in membership and more members achieving their personal goals.

The second Club Visit Reports, to be completed by May, will be a good indicator of the improvements that have been made.

[Always check the The Latest Information on District Incentives]

Youth Leadership and Speechcraft Programmes

I am still pushing for clubs to reach out into their communities with new Youth Leadership Programmes and Speechcraft. I have YLP and Speechcraft Kits, and promotional materials available so please get in touch.

[This edition contains a selection of Speechcraft case studies http://d71toastmasters.org/speechcraft-case-studies/ to help and inspire you]

Pathways

Please also look at who in your club has still to enrol on Pathways. This information is available on your Club Roster on the TI website.

Appoint a Pathways Champion to help those who may be struggling to get to grips with the programme. There are now materials around to help understand each of the 10 Paths and the associated Projects at each level: http://bit.ly/2BjKc3R.

All the Evaluation Forms can also be found online and downloaded at: http://bit.ly/2EkvaxS

It would be great to see which clubs manage to get 100% of their members enrolled on Pathways and all their newer members progressing through their various Levels.

I will be looking to reward those clubs who make the greatest progress.

2019 Norwich Conference – May 10-12

Don’t forget to book your place https://www.norwichconference2019.com for our only conference in 2019.

As well as all four contest semi-finals and finals, there will be educational workshops, the District Council meeting with the District Leader elections and some great speakers’ including Eldonna Lewis Fernandez and Marcus Hemsley.

The theme will be the 1940’s and we will be entertained by the D-Day Darlings and The Joe Ringer Band. The venue is the Holiday Inn Norwich North, right next to Norwich Airport. I’m sure it will be another great conference so Book Now!

I guess this will be the last newsletter before the Christmas break so can I please wish you a brilliant Christmas and New Year and hope that you get all you wish for in 2019.

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