Toastmasters International

UK and Ireland, District 71

We empower individuals to become more effective communicators and leaders

United Kingdom and Ireland Toastmasters, District 71

Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Brenda Lannon

Brenda Lannon, Program Quality Director

It is important for all committee members in a club to understand what it is the other members are trying to achieve, why they are doing it and how they can support each other.

This incentive supports the Club’s Success Plan by providing clubs with a better chance of achieving their goals under the Distinguished Club Program (DCP)

Elizabeth Jordan
Elizabeth Jordan, DTM, Club Growth Director

Elizabeth Jordan, Club Growth Director

Many clubs experience a loss in membership at September renewals as existing members leave the club for lots of different reasons. This incentive rewards clubs which renew 80% or more of their membership base at 30th June 2021. Having a good base of experienced members is important to offer mentoring to new members and stability to the club. 

It’s a good idea to follow up with members who do not renew to help club officers to understand the reason for not renewing and to extend an invite to rejoin at a future stage. They may be happy to stay on the club’s email list with this in mind.

James Finnegan

James Finnegan, Public Relations Manager

Good PR attracts new guests, invites discussion and improves the reputation of the Club and Toastmasters generally.

Elizabeth Jordan
Elizabeth Jordan, DTM, Club Growth Director

Elizabeth Jordan, Club Growth Director

Many clubs experience a loss in membership at September renewals as existing members leave the club for lots of different reasons. Recruiting in the early months helps to maintain the membership based upon the number of members at 30 June.

Maintaining a healthy membership number (25+) gives the club a much better opportunity to hold quality meetings with enough members to avoid double roles. Quality club meetings attract new members. Healthy club growth is an important part of Club Success.