Conflict Resolution webinar with Gerry Dunn

View on YouTube: https://www.youtube.com/watch?v=Bv2da1gCqDQ

This session, led by Gerry Dunn, explores practical approaches to managing and resolving conflict within Toastmasters clubs and leadership settings. Drawing on his experience as a volunteer mediator, Dunn explains why early intervention, structured dialogue, and mutual understanding are critical. Viewers will gain practical strategies to handle disputes constructively and maintain positive club environments. Who this is for This video is particularly useful for club officers, area and division leaders, and members responsible for team dynamics and member experience. Key points & quotes

• Conflict is inevitable wherever people work together; leadership requires addressing it constructively. “Wherever there are human beings, the potential for dispute… is there.”
• Escalation should be avoided where possible, as it often damages relationships beyond repair.
• Common causes include personality clashes, power struggles, and cultural misunderstandings.
• Toastmasters core values (integrity, respect, service, excellence) can both guide behaviour and create tension if interpreted differently.
• Address issues early to prevent them from escalating or “festering”.
• Effective conflict handling involves structured conversations: clarifying behaviour, impact, and expectations (e.g. behaviour–outcome–consequence–action).
• Mediation works best when both parties genuinely want resolution.
• Key mediation steps: listen without interruption, identify underlying issues, explore common ground, and agree actions.
• Writing down agreed outcomes increases commitment and accountability.
• Leaders should seek neutral support if too close to the issue.