Constructive Conversations Team Lead
Constructive Conversations Team Lead
Summary
The Constructive Conversations Team Lead leads the team that helps members navigate difficult conversations through education, support and coaching.
The Team Lead helps create a respectful, inclusive and collaborative Toastmasters environment by building the capability of the Constructive Conversations Team and promoting healthier communication throughout the District.
The role is primarily focused on team leadership, team development and proactive education. The Team Lead recruits and supports Member Wellbeing Representatives, establishes consistent working practices, develops training and resources, and ensures team members have the skills and confidence to provide effective support.
The Team Lead also coordinates the team’s overall activity, identifies themes and learning opportunities, and organises webinars, workshops and other initiatives that help members and leaders navigate difficult conversations more effectively.
The Constructive Conversations Team is focused on education, support and coaching. It does not replace Toastmasters International’s formal procedures or other appropriate District processes. The team does not investigate complaints, make findings or impose outcomes.
Benefits
By performing this role, you can expect to develop the following:
Leadership: You will lead a team working in a sensitive and important area, creating clarity, consistency and confidence in how the team supports members.
Team Development: You will gain experience identifying development needs, coaching team members and helping individuals build their skills in listening, coaching and conflict resolution.
Training and Facilitation: You will develop experience designing and delivering webinars, workshops and learning activities that help members navigate difficult conversations.
Strategic Thinking: You will identify recurring themes and use them to shape educational activity, resources and wider District support.
Conflict Resolution: You will strengthen your understanding of constructive approaches to disagreement and help the team apply them consistently.
Active Listening: You will develop your ability to understand concerns, recognise underlying issues and support effective decision-making without taking sides.
Coaching: You will support team members in developing their own judgement, confidence and effectiveness.
Emotional Intelligence: You will strengthen your ability to work effectively with sensitive situations and understand the needs and perspectives of others.
Main responsibilities
Lead the team: Recruit, coordinate and support the Member Wellbeing Representatives and other members of the Constructive Conversations Team.
Develop team capability: Help team members build their skills in active listening, coaching, empathy, conflict resolution, facilitation and supporting difficult conversations.
Provide guidance and support: Act as a source of advice for team members dealing with challenging or unfamiliar situations and help them reflect on the most appropriate form of support.
Establish working practices: Develop clear and proportionate approaches for receiving requests for support, allocating support, maintaining confidentiality, documenting appropriate information and recognising when a matter falls outside the team’s remit.
Coordinate member support: Ensure requests for support are acknowledged and assigned appropriately, taking into account availability, impartiality and the nature of the situation.
Promote consistency: Help ensure members receive a supportive and professional experience regardless of which team member they work with.
Provide webinars and training: Organise and deliver webinars, workshops and other learning sessions that help members and District leaders navigate difficult conversations. Topics may include active listening, giving and receiving feedback, managing disagreement, emotional intelligence, constructive challenge and preparing for difficult conversations.
Develop practical resources: Create or coordinate guidance, tools and resources that members can use when preparing for or navigating difficult conversations.
Promote healthier communication: Help build a District culture in which members feel more confident addressing concerns early, listening to different perspectives and having difficult conversations respectfully.
Support team learning: Encourage reflection, peer learning and sharing of good practice within the team while protecting the confidentiality of individual members and situations.
Recognise the boundaries of the role: Ensure the team remains focused on education, support and coaching. The team does not investigate complaints, determine whether someone has acted improperly, make findings of fact or impose solutions.
Signpost where appropriate: Ensure members are directed towards formal Toastmasters procedures or another appropriate source of support where an issue falls outside the team’s remit.
Identify themes and trends: Identify recurring communication challenges, learning needs or systemic themes without disclosing personal details or confidential information.
Report to the District Leadership Team: Provide the District Leadership Team with appropriate information about themes, trends, activity and opportunities for education or improvement while protecting individual confidentiality.
How to apply
Contact the District Director
Resources
Constructive Conversations Team Lead
Summary
The Constructive Conversations Team Lead leads the team that helps members navigate difficult conversations through education, support and coaching.
The Team Lead helps create a respectful, inclusive and collaborative Toastmasters environment by building the capability of the Constructive Conversations Team and promoting healthier communication throughout the District.
The role is primarily focused on team leadership, team development and proactive education. The Team Lead recruits and supports Member Wellbeing Representatives, establishes consistent working practices, develops training and resources, and ensures team members have the skills and confidence to provide effective support.
The Team Lead also coordinates the team’s overall activity, identifies themes and learning opportunities, and organises webinars, workshops and other initiatives that help members and leaders navigate difficult conversations more effectively.
The Constructive Conversations Team is focused on education, support and coaching. It does not replace Toastmasters International’s formal procedures or other appropriate District processes. The team does not investigate complaints, make findings or impose outcomes.
Benefits
By performing this role, you can expect to develop the following:
Leadership: You will lead a team working in a sensitive and important area, creating clarity, consistency and confidence in how the team supports members.
Team Development: You will gain experience identifying development needs, coaching team members and helping individuals build their skills in listening, coaching and conflict resolution.
Training and Facilitation: You will develop experience designing and delivering webinars, workshops and learning activities that help members navigate difficult conversations.
Strategic Thinking: You will identify recurring themes and use them to shape educational activity, resources and wider District support.
Conflict Resolution: You will strengthen your understanding of constructive approaches to disagreement and help the team apply them consistently.
Active Listening: You will develop your ability to understand concerns, recognise underlying issues and support effective decision-making without taking sides.
Coaching: You will support team members in developing their own judgement, confidence and effectiveness.
Emotional Intelligence: You will strengthen your ability to work effectively with sensitive situations and understand the needs and perspectives of others.
Main responsibilities
Lead the team: Recruit, coordinate and support the Member Wellbeing Representatives and other members of the Constructive Conversations Team.
Develop team capability: Help team members build their skills in active listening, coaching, empathy, conflict resolution, facilitation and supporting difficult conversations.
Provide guidance and support: Act as a source of advice for team members dealing with challenging or unfamiliar situations and help them reflect on the most appropriate form of support.
Establish working practices: Develop clear and proportionate approaches for receiving requests for support, allocating support, maintaining confidentiality, documenting appropriate information and recognising when a matter falls outside the team’s remit.
Coordinate member support: Ensure requests for support are acknowledged and assigned appropriately, taking into account availability, impartiality and the nature of the situation.
Promote consistency: Help ensure members receive a supportive and professional experience regardless of which team member they work with.
Provide webinars and training: Organise and deliver webinars, workshops and other learning sessions that help members and District leaders navigate difficult conversations. Topics may include active listening, giving and receiving feedback, managing disagreement, emotional intelligence, constructive challenge and preparing for difficult conversations.
Develop practical resources: Create or coordinate guidance, tools and resources that members can use when preparing for or navigating difficult conversations.
Promote healthier communication: Help build a District culture in which members feel more confident addressing concerns early, listening to different perspectives and having difficult conversations respectfully.
Support team learning: Encourage reflection, peer learning and sharing of good practice within the team while protecting the confidentiality of individual members and situations.
Recognise the boundaries of the role: Ensure the team remains focused on education, support and coaching. The team does not investigate complaints, determine whether someone has acted improperly, make findings of fact or impose solutions.
Signpost where appropriate: Ensure members are directed towards formal Toastmasters procedures or another appropriate source of support where an issue falls outside the team’s remit.
Identify themes and trends: Identify recurring communication challenges, learning needs or systemic themes without disclosing personal details or confidential information.
Report to the District Leadership Team: Provide the District Leadership Team with appropriate information about themes, trends, activity and opportunities for education or improvement while protecting individual confidentiality.
How to apply
Contact the District Director
Role Holders