Member Wellbeing Representative
Summary
Member Wellbeing Representatives are members of the Constructive Conversations Team who provide confidential, impartial coaching and support to members experiencing communication difficulties, disagreement or challenging relationships within Clubs or the District.
Their primary role is to help people navigate difficult conversations.
Member Wellbeing Representatives provide a supportive space in which members can talk through a situation, consider different perspectives, clarify what they want to achieve and prepare for a more constructive conversation.
Support may include one-to-one coaching, helping someone prepare for a difficult conversation, or supporting a small group to reflect on how they communicate and work together.
The purpose is not necessarily to make people agree. It is to help members communicate more effectively, listen to one another, understand different perspectives and find healthier ways of handling disagreement.
Member Wellbeing Representatives work impartially and confidentially. They do not investigate complaints, determine who is right or wrong, make findings or impose solutions.
The Constructive Conversations Team is focused on education, support and coaching and does not replace Toastmasters International’s formal procedures or other appropriate District processes.
Benefits
By performing this role, you can expect to develop the following:
Coaching: You will gain practical experience helping individuals reflect on challenging situations, clarify their goals and identify constructive approaches.
Active Listening: You will strengthen your ability to listen carefully, ask effective questions and understand what matters to another person.
Conflict Resolution: You will develop practical skills for helping people understand disagreement and consider healthier ways of responding to it.
Empathy: You will develop your ability to understand the feelings and perspectives of others while remaining impartial.
Trust and Relationship Building: You will gain experience creating a supportive environment in which people feel comfortable discussing difficult or sensitive situations.
Emotional Intelligence: You will strengthen your ability to recognise emotions, respond appropriately and adapt your communication to different people and circumstances.
Facilitation: Where appropriate, you will develop experience supporting small groups in having more constructive conversations and improving how they work together.
Main responsibilities
Provide a supportive first conversation: Listen to members who are experiencing conflict, communication difficulties or challenging relationships and help them clarify what is happening and what they would like to achieve.
Provide one-to-one coaching: Help members prepare for difficult conversations by exploring their goals, assumptions, concerns and communication approach.
Help people consider different perspectives: Encourage members to reflect on how others may understand the situation and identify opportunities to approach the conversation differently.
Support healthier conversations: Help members communicate concerns clearly, listen actively, manage strong emotions and approach disagreement with curiosity and respect.
Provide group coaching: Where appropriate, support small groups in reflecting on communication difficulties, identifying unhelpful patterns and agreeing healthier ways of working together.
Help members identify their own options: Support members in considering possible next steps without directing them towards a predetermined outcome.
Support agreed actions: Where members identify practical actions that could improve a situation or working relationship, help ensure those actions are clear, realistic and understood.
Maintain confidentiality: Treat information shared by members sensitively and confidentially and exercise appropriate discretion when handling personal information.
Remain impartial: Provide support without taking sides, assigning blame or making judgements about who is right or wrong.
Recognise the boundaries of the role: Do not investigate allegations, determine whether someone has breached Toastmasters rules, make findings of fact or impose solutions.
Signpost when appropriate: Recognise when an issue falls outside the education, support and coaching remit of the team and help the member identify an appropriate formal process or source of support.
Work with the Team Lead: Seek guidance where appropriate, participate in team development and contribute to improving the quality and consistency of support offered across the District.
Contribute to learning: Share anonymised observations about recurring communication challenges or learning needs so that the team can develop useful training and resources, while protecting individual confidentiality.
How to apply
Contact the Constructive Conversations Team Lead
Resources
Member Wellbeing Representative
Summary
Member Wellbeing Representatives are members of the Constructive Conversations Team who provide confidential, impartial coaching and support to members experiencing communication difficulties, disagreement or challenging relationships within Clubs or the District.
Their primary role is to help people navigate difficult conversations.
Member Wellbeing Representatives provide a supportive space in which members can talk through a situation, consider different perspectives, clarify what they want to achieve and prepare for a more constructive conversation.
Support may include one-to-one coaching, helping someone prepare for a difficult conversation, or supporting a small group to reflect on how they communicate and work together.
The purpose is not necessarily to make people agree. It is to help members communicate more effectively, listen to one another, understand different perspectives and find healthier ways of handling disagreement.
Member Wellbeing Representatives work impartially and confidentially. They do not investigate complaints, determine who is right or wrong, make findings or impose solutions.
The Constructive Conversations Team is focused on education, support and coaching and does not replace Toastmasters International’s formal procedures or other appropriate District processes.
Benefits
By performing this role, you can expect to develop the following:
Coaching: You will gain practical experience helping individuals reflect on challenging situations, clarify their goals and identify constructive approaches.
Active Listening: You will strengthen your ability to listen carefully, ask effective questions and understand what matters to another person.
Conflict Resolution: You will develop practical skills for helping people understand disagreement and consider healthier ways of responding to it.
Empathy: You will develop your ability to understand the feelings and perspectives of others while remaining impartial.
Trust and Relationship Building: You will gain experience creating a supportive environment in which people feel comfortable discussing difficult or sensitive situations.
Emotional Intelligence: You will strengthen your ability to recognise emotions, respond appropriately and adapt your communication to different people and circumstances.
Facilitation: Where appropriate, you will develop experience supporting small groups in having more constructive conversations and improving how they work together.
Main responsibilities
Provide a supportive first conversation: Listen to members who are experiencing conflict, communication difficulties or challenging relationships and help them clarify what is happening and what they would like to achieve.
Provide one-to-one coaching: Help members prepare for difficult conversations by exploring their goals, assumptions, concerns and communication approach.
Help people consider different perspectives: Encourage members to reflect on how others may understand the situation and identify opportunities to approach the conversation differently.
Support healthier conversations: Help members communicate concerns clearly, listen actively, manage strong emotions and approach disagreement with curiosity and respect.
Provide group coaching: Where appropriate, support small groups in reflecting on communication difficulties, identifying unhelpful patterns and agreeing healthier ways of working together.
Help members identify their own options: Support members in considering possible next steps without directing them towards a predetermined outcome.
Support agreed actions: Where members identify practical actions that could improve a situation or working relationship, help ensure those actions are clear, realistic and understood.
Maintain confidentiality: Treat information shared by members sensitively and confidentially and exercise appropriate discretion when handling personal information.
Remain impartial: Provide support without taking sides, assigning blame or making judgements about who is right or wrong.
Recognise the boundaries of the role: Do not investigate allegations, determine whether someone has breached Toastmasters rules, make findings of fact or impose solutions.
Signpost when appropriate: Recognise when an issue falls outside the education, support and coaching remit of the team and help the member identify an appropriate formal process or source of support.
Work with the Team Lead: Seek guidance where appropriate, participate in team development and contribute to improving the quality and consistency of support offered across the District.
Contribute to learning: Share anonymised observations about recurring communication challenges or learning needs so that the team can develop useful training and resources, while protecting individual confidentiality.
How to apply
Contact the Constructive Conversations Team Lead